How do I cancel / reschedule a confirmed Bike Professor appointment?

Charlotte S

Modified on: Thu, 17 Mar, 2022 at 12:13 PM

To reschedule your Bike Professor appointment:

Head to the 'Support' tab in the app and scroll to where you can see your booked appointment
Click the appointment which will bring up a new 'Appointments' screen
Click the appointment you want to reschedule and you'll be taken to a screen with two options: 'Reschedule Appointment' or 'Cancel Appointment'.
Select 'Reschedule Appointment' and this will trigger WhatsApp to open so you can request the reschedule through our Rider Happiness Team.