How do I cancel / reschedule a confirmed Bike Professor appointment?

To reschedule your Bike Professor appointment:

  • Head to the 'Support' tab in the app and scroll to where you can see your booked appointment
  • Click the appointment which will bring up a new 'Appointments' screen
  • Click the appointment you want to reschedule and you'll be taken to a screen with two options: 'Reschedule Appointment' or 'Cancel Appointment'.
  • Select 'Reschedule Appointment' and this will trigger WhatsApp to open so you can request the reschedule through our Rider Happiness Team.


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