We do schedule Bike Professor appointments or Buzzbike swaps as quickly as you can so you'll never be waiting too long for your Buzzbike or Buzzbike EZ to be serviced. As per our Terms and Conditions, wait times can in some circumstances take up to 7 days. Should your appointment be further than 7 days we can offer a refund of £1 a day for the time you are without the bike to compensate for the downtime.