Will my Buzzbike be serviced or swapped?

If your Buzzbike needs servicing we will aim to do this via a Bike Professor appointment, rather than by swapping your bike, as we believe this is optimal service and is usually less hassle for you. 

Although there are times when we will swap your Buzzbike instead, including: if you live outside of our Bike Professor appointment area in London zones 1-3, if the issue requires work in our Bike Lab to be fixed, or if London is in a lockdown.

If you wish to keep your original Buzzbike, rather than having your bike swapped, and we can't offer you a Bike Professor appointment, we can collect your Buzzbike, service it in-house at our Bike Lab, then return it to you. Please note, this may take up to 3 days.

C
Charlotte is the author of this solution article.

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