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Membership
Membership
- Which subscription options are available and what's included?
- What’s the minimum time I can subscribe to Buzzbike for?
- Are there any rules around how I should ride my Buzzbike?
- How does the Buzzbike to work scheme operate?
- How do I set up Buzzbike to work?
Referrals
Cancelling
Delivery and collection
Delivery
- How much is the delivery / collection fee?
- What times do you deliver between?
- What are your delivery zones?
- Can I have delivery to a non-home address?
- Can someone accept delivery on my behalf?
Collection
On the day of delivery / collection
- How long does delivery take?
- Do you do ID checks?
- What if I can’t make the delivery slot I'm provided with?
- What happens if I miss my delivery?
- How will I know when the driver is arriving?
Theft and Damage
Theft
- What do I do if my Buzzbike has been stolen?
- How do I get my stolen Buzzbike replaced?
- What if I want to cancel my subscription after my Buzzbike has been stolen?
- How should I lock my Buzzbike to prevent theft?
- Part of my Buzzbike has been stolen, what should I do?
Damage
Theft and Damage Fees
The Buzzbike App
Login & Onboarding
- What’s the app called and where can I download it from?
- How is personal data used through the app?
- How do I add & edit my home address?
- How do I add & edit my work address?
- How do I save a location as a favourite?
Tracking Rides
- How do I track my rides through the Buzzbike app?
- I’m having issues tracking my rides through the app. What should I do?
- Will the app track my ride if my internet connection is off?
- Will my app track where I go if I don’t have the app open?
- What’s the difference between the 3 route options?